The Whole World Company Information

STORE SECTIONS

YOUR GUARANTEE

All products and services come with a 30-day return guarantee

Information

About Us We want to make ordering online as easy as possible. This page contains the store terms and conditions as well as help making a purchase. Our company information is:

The Whole World Company
72 Julius Martin Lane
Soham
CAMBRIDGE
CB7 5EQ
ENGLAND

VAT number GB 711 2278 70
Company registration number 3241673

By placing your order, you agree to the terms and conditions below. We recommend that you print this page for your reference.

How to Order Our user-friendly system makes online ordering easy and secure. Just browse our store, and add any items you wish to buy to the shopping cart. After you have finished your selection, click on the button and you will be asked for a few details that we need to complete the order.

(1) Go to the store section you require
(2) Select your item(s) and add to shopping cart
(3) Click Checkout and complete the order form with your name and address
(4) Enter your payment information

You will receive an email confirming your payment and an email confirming the details of your order, as well as a printable receipt.

We accept all major credit, debit and charge cards, including MasterCard, Visa, American Express, Diners Club, JCB, Eurocard, Switch, Maestro, Delta and all Visa affiliated debit cards.

Prices are in British Pounds (GBP) (UK Sterling). If you are shopping from another country, place your order and your bank or card company will convert the transaction to your own currency. To convert British Pounds to the approximate equivalent in your currency, go to http://www.oanda.com/convert/classic

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a dispatch confirmation. We have included this term in case a mistake has been made in pricing or we are no longer able to supply a particular product for some reason. The online store is set up for most normal purchases. For more complex requirements, please contact us.

The Whole World Company strives to improve its products and services continuously. Product illustrations and screen shots may vary in latest versions. Product sizes are approximate. Relative image size does not correspond to actual size.

Shipping and Handling Delivery is by standard mail in the UK and air mail or economy mail to the rest of the world. Postage and packaging (also called shipping and handling) charges are as follows:

(1) UK
GBP 2.35 for the first item and GBP 1.00 for each additional item.

(2) Western Europe

(a) Airmail: GBP 4.30 for the first item and GBP 1.35 for each additional item.

(b) Economy: GBP 3.60 for the first item and GBP 1.35 for each additional item.

(3) USA and Canada

(a) Airmail: GBP 5.85 for the first item and GBP 2.35 for each additional item.

(b) Economy: GBP 4.40 for the first item and GBP 1.90 for each additional item.

(3) Worldwide

(a) Airmail: GBP 7.30 for the first item and GBP 3.35 for each additional item.

(b) Economy: GBP 5.75 for the first item and GBP 2.50 for each additional item.

Products and services delivered digitally (such as downloads) do not incur postage charges. To ensure that you do not pay postage and packaging for digital delivery, select 'Digital Delivery' as the shipping method.

If you purchase a mixed order of physical products (such as a paper book) and products or services delivered digitally, you will only be charged postage for the physical products.

For the UK and other European Union customers, if your order includes items with VAT, sales tax will be added to the postage charges for these items. For customers outside the European Union, no sales tax will be added. For information on sales tax and customs, see below.

Delivery Times From dispatch, delivery is around seven days worldwide by air mail. By economy mail, delivery is usually 7 to 21 days worldwide. UK delivery is normally two to three days from dispatch.

The total delivery time depends on availability plus delivery. If your item is in stock, it is normally dispatched by the next working day. If your item is not in stock, delivery takes a little longer. If your item will be delayed considerably, we will contact you to ask if you wish to cancel your order for a refund.

Availability If your item is not in stock, we will back order it for you. If your item will be delayed considerably, we will contact you to ask if you wish to cancel your order for a refund.

Tax and Customs Prices are shown exclusive of sales tax (VAT).

(1) Customers in the European Union
VAT (17.5%) will be added to your checkout total where applicable:

(a) Printed books are tax free.

(b) For certain products and services (indicated by a VAT information link), VAT-registered organizations in the EU outside the UK do not pay VAT. If applicable, tick the Taxes box on the Checkout page to show that you do not pay VAT for the product or service. You must also enter your VAT number. As this rule applies only to specific products and services (indicated by the VAT information link), you must pay for these items separately from other products or services.

(2) Customers outside the European Union
No sales tax will be added.

Purchases sent to customers outside the European Union include a customs declaration. The customs declaration lists the contents of the packet and their value.

You may be charged by your local authorities for import of goods when the goods arrive in your country. As the purchaser, these charges are your responsibility. Please contact your local authorities for details as regulations vary considerably between countries.

Your order may also be opened by your local customs authorities.

Credit Card Security For card processing we use Secure Socket Layer (SSL) Connection and Data Encryption (you will see this displayed in many browsers by a lock or key symbol) provided by NetBanx, one of Europe's leading secure online payment systems.

Guarantee All products and services come with our 30-day return guarantee: if any product or service is faulty or falls below the standard you expect, we will replace it or refund your purchase. This is in addition to your statutory rights.

To return an item, please read the instructions under Returning an Item.

Contact Us If you wish to contact us, or have any suggestions or comments please email us by clicking on the Contact Us link. Alternatively, you can call on +44 (0) 20 7193 7017/7019 or write to us at the address below:

The Whole World Company Limited
72 Julius Martin Lane
Soham
CAMBRIDGE
CB7 5EQ
ENGLAND

Privacy Policy The Whole World Company does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

When you place an order or contact us, your details go via our Internet, card processing, email, fulfilment and delivery service providers in the UK, EU and other countries. Your details will not be passed to any third parties or companies for marketing purposes.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returning an Item Your purchases are protected under UK and EU law. Your right to return goods is protected under the EU Distance Selling Directive. If you would like to read this online, go to http://www.hmso.gov.uk/si/si2000/20002334.htm

Under European Union law, you have a period of seven days from receipt of goods or services in which you may cancel your purchase.

If you wish to return an item, please send it by recorded delivery within 30 days of receipt to the address below. The returned item must be unused and in the original packaging.

You must pay for the cost of returning the goods unless the item is faulty or was delivered to you in error.

The Whole World Company Limited
Returns
72 Julius Martin Lane
Soham
CAMBRIDGE
CB7 5EQ
ENGLAND

To return a downloaded product, you must complete and sign a Letter of Destruction. The Letter of Destruction, when signed by you, certifies that you have destroyed the digital product(s) you purchased from The Whole World Company. Please contact us if you require a Letter of Destruction.

For further help with your order, including returning an item, go to http://www.wholeworldcompany.com/store/

CART DETAILS

HELP

For all the information you need on shopping at our store, click here

For help with your order, click on the Help link